In high-tech, customer experience is fundamental, as it relates to the experience that a company’s products deliver to its users. But these days, customer experience must extend well beyond products to encompass every touchpoint along a customer’s path to purchase and beyond — and must do so in real-time.
News
24.03.20
When they’re not at work—and sometimes even when they are—B2B buyers are also B2C consumers. In the latter role, they have grown accustomed to personalized treatment from the brands they favor, and to thoughtful recommendations from peers on social media.
20.02.20
“As data starts to get pulled back, the ability for brands and technology companies to deliver the same quality feed I experience today starts to be impacted,” said Emily Anthony, director of media services at Merkle.
19.02.20
B2B marketers today are wrestling with the complexity of integration, according to Michael McLaren, Global CEO of the B2B Group at Merkle. Organizations are thinking beyond individual point solutions, and are looking at how technology, data and content can help develop more holistic experiences. That is why he believes merging with consultancy Digital Pi is a natural fit.
31.01.20
"Even though LinkedIn has a much smaller portion of the population than Facebook does, it holds its own because of the professional context, according to Alex Stolarski, director of paid social at B2B agency DWA."
31.01.20
Today’s B2B buyers expect brands not only to understand who they are and what they need, but to also meet them at every stage of their buying process with personalized content aligned to their journey.
30.01.20
Some may think artificial intelligence (AI) and machine learning (ML) personalization is all about altering banners and landing pages. However, AI can also create high-quality video, audio and images – and tune them to the emotions of individuals.
30.01.20
"Though much of Facebook’s press is related to user privacy and experience, Facebook continues to expand options for advertisers as well," said Emily Anthony, Senior Director, Media Services.
29.01.20
„Nichts ist beständiger als der Wandel!“ Egal, ob dieses Zitat nun von Heraklit (circa 500 vor Christus) oder doch von Charles Darwin (1809 – 1882) stammt, es passt perfekt zum B2B Marketing.
